1.                  Determine where the lines for telephones and other equipment will be needed at the new location.  If you are installing built in office furniture that will hinder line installation, plan to have the lines installed before the furniture is installed. 

 2.                 Enter the request via the web at http://helpdesk.boisestate.edu/, 
            Click on the Help Desk Self Service link, log in using your Novell Login.
            a.  Click on New Call Ticket on the left hand side of the page.
            b.  For #1.*What is your request?  Select Telephone-All Other from the Drop Down List
            c.  For #2. *Tell us more about it.  Select New Phone
            d.  For #3. *Describe your issue, tell us what you want to do.  If you are ordering more
                 than one  extension, you may use this area to list your new installs. Use the following format:
                     Install the following:
                     Equipment Type, Location of Install (Building, Room Number, etc.), Name of New User

                     Equipment Type means the model of phone needed or description of line type,
                     i.e. analog line for a fax, credit card machine, etc.
            e.  Complete filling out all fields on the form and click submit. 

3.         After you submit the form, print the Form Confirmation page.  You will receive an
             e-mail confirmation of your call via GroupWise within one hour of your submission.  
             If you do not receive a GroupWise confirmation, please fax the Form Confirmation you    
             printed from the web to  x64232.  Keep this confirmation and refer to the Call ID listed in the
            [CallLog.CallID]= area when inquiring about your request or charges. You may visit the 
            Help Desk Self Service web site or you may call the Help Desk at x64357 to inquire about
             your call. 

1.                  Determine which telephone extensions will be moved and where they will be placed at the new location.  If you are installing built in office furniture that will hinder telephone installation, plan to have the telephone lines installed before the furniture is installed.  Submit a Service Request per the instructions below as early as possible. 

2.                  Enter the request via the web at http://helpdesk.boisestate.edu/, Click on the HELP DESK SELF SERVICE link, log in using your Novell Login.
a.  Click on New Call Ticket on the left hand side of the page.
b.  For #1.*What is your request?  Select Telephone-All Other from the Drop Down List
c.  For #2. *Tell us more about it.  Select Move Phone
d.  For #3. *Describe your issue, tell us what you want to do.  If you are ordering more than one   extension, you may use this area to list your move. Use the following format:
            Move the following:
            X(2, 6, or 7)xxxx, Name of User, from Building/Room to Building/Room
e.  Complete filling out all fields on the form and click submit.

3.                  If you are going to be using the telephone equipment that is currently installed, take the equipment with you when you move.  Have it available when the Technicians arrive for the install.  If there will be a change to different equipment, include the new telephone model changes on the Service Request.  Take the old equipment with you when you move.  The Technicians will pick the equipment up when they install the new telephones.  Do not leave the old equipment at the old location. 

4.                  If extensions are to be removed or permanently disconnected, please include that information on the Telephone Work Order.  If extensions that are to be removed/disconnected are not included, the department will continue to be charged for the monthly service. 

5.          After you submit the form, print the Form Confirmation page.  You will receive an e-mail 
            confirmation of your call via GroupWise within one hour of your submission.  If you do 
            not   receive a GroupWise confirmation, please fax the Form Confirmation you printed from 
            the web to x64232.  Keep this confirmation and refer to the Call ID listed in the
            [CallLog.CallID]=  area when inquiring about your request or charges.  You visit the Help
            Desk Self Service web site or you may call the Help Desk at x64357 to inquire about 
            your call. 

Data Line Installation Check List

1.         Determine where data lines for computers and other equipment will be needed at the new location.  If you are installing built in office furniture that will hinder data line installation, plan your data line installs before the furniture is installed.  Submit the request per the instructions below as early as possible.

 2.                 Enter the request via the web at http://helpdesk.boisestate.edu/.  
            Click on the HELP DESK SELF SERVICE link, log in using your Novell Login.
            a.      Click on New Call Ticket on the left hand side of the page.
            b.      For #1.*What is your request?  Select Data Services from the Drop Down List
            c.       For #2. *Tell us more about it.  Select New Order if you need wiring and/or port
                   installation
                  Or Select Activate Port is there is a port available that does not function.
            d.  For #3. *Describe your issue, tell us what you want to do.  All moves may be included
                  on one form.
            e.  Complete filling out all fields on the form and click submit.

 3.                After you submit the form, print the Form Confirmation page.  You will receive an e-mail 
            confirmation of your call via GroupWise within one hour of your submission.  If you do 
            not   receive a GroupWise confirmation, please fax the Form Confirmation you printed from 
            the web to x64232.  Keep this confirmation and refer to the Call ID listed in the
            [CallLog.CallID]=  area when inquiring about your request or charges.  You visit the Help
            Desk Self Service web site or you may call the Help Desk at x64357 to inquire about
            your call.