Priority Work Request
Problems with phones/data lines that are not working are given top
priority for repair. Please go to the web form for reporting a "Telephone
not Working" to initiate service.
Telephone not
working
If you need immediate service for something else, you may request Priority
Service. This request will move your work order to the top of the queue
for installation, moves or repairs.
Priority Work Requests are billed at a higher rate than normal work orders
because of their disruptive nature to processing the work queue. The labor
rate for normal work orders is $36 an hour, billed in 1/4 hour increments.
The labor rate for priority service is $108 an hour, billed in 1/2 hour
increments.
During normal work hours
Fill out the appropriate web form. You must fill out the web form prior
to any action to be taken. The Telephone Engineers and Telecommunication
Technicians use an automated work order process and rely on information provided
by the form to initiate work. Once the form is filled out and submitted.
Please call the following number(s) and inform the individual that you are
requesting a Priority Work Request, please provide the Call Ticket number you
receive via e-mail reply. If the first number goes to voice
mail, please dial the second and then the third.
