Mission
Provide a
stable and reliable Telephone and Network System, which has the confidence of
users and management. Be the
University’s top level of File Server support, servicing both Academic and
Administrative needs.
Goals
Integrate the Project Access/PeopleSoft
solution into the Boise State community
 | Continue to support Project Access integration at the user, community, and
server platform level. |
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Continue
support for administrative analysis with the new PeopleSoft systems.
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Install
new client/server equipment to support Project Access.
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Provide and improve the ability
to communicate and schedule for Boise State employees
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Improve
the reliability of GroupWise and provide a stable Web client platform.
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Provide a secure and reliable
network infrastructure – plan for the future and provide a fault tolerant base
for the applications that Boise State relies upon
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Enhance
backup and restoration plans for the recovery of data on Unix, NT and Novell
servers on ADSM. Develop a
Backup Plan – per University Standards that addresses the minimum backup
requirements for all University data. This
will include cross training of personnel.
|
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Bring
all Computing Services server to compliance with Boise State Server
Standards
|
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Upgrade
all Computing Services servers to latest operating levels.
|
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Separate
and protect privacy data from the Internet through the use of firewalls and
separate networks (private and public).
|
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Enhance
computer security in our client/server environment.
|
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Integrate
the IT Infrastructure upgrade into the Boise State network.
|
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Implement
a switched-port policy (for new equipment) to improve connectivity.
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Maintain a quality work environment and attract
and keep exceptional employees
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Create
an environment that is pro-family and where people enjoy coming to work.
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Support
Boise State flex-place work-at-home personnel.
|
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Continue
to develop skills for staff to help with retention and job satisfaction.
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Provide competent computer
support to Boise State employees. Provide third level support to the college and department
support personnel.
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Train
personnel to support WinNT.
|
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Provide
additional training to Help Desk staff in networking skills and GroupWise
support.
|
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Certify
personnel in industry standard certification programs.
|
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Continue
to develop skills for installation, problem solving and support for
PeopleSoft systems.
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Support Web
development and new technologies to reduce costs and improve efficiency
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Integrate
more of Boise State business on the Web and interface with the new
PeopleSoft systems.
|
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Move
management of network equipment onto Web platforms. Initiate a Web based logging system to track equipment and
services downtime.
|
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Use point-to-point wireless
technology to reduce line-charges for buildings not connected to the campus
proper. |
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Use
wireless technology to provide laptop connectivity to students and faculty.
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Support the Integration of Telephone and
Network Operations and Services
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Create
a cohesive Telephone and Network team.
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Work
to resolve space problems, to increase productivity and improve moral.
|
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Install
test platforms of IP Phones at the University.
Develop a five-year plan for the move towards the integration of
telephones on networks.
|
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Increase
the use of Automated Attendant on incoming 800 numbers and on-campus “0”
dial to decrease the workload on telephone operators. Review the use of Automated Attendant for other dial groups.
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Improve the business of providing telephone
services at Boise State
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Eliminate
redundant operations and manual tasks.
Increase the use of software and electronic features to automate the
bill notification and fund transfer for all Telephone and Network Billing.
|
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Create
a single place for requesting data lines and phone lines.
Automate the creation of the work orders, updating the status and the
billing of work performed.
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Revised:
07/02/02
This page is maintained by Brian
McDevitt
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