Cisco CallManager

CallManager has a FREE web application/interface included with your VoIP telephone service. It allows you to change and update settings on your phone without having to contact the Telecommunications Help Desk.

Voice over IP telephone users –
Click here to log on to the user console 

NOTE: If you have problems or questions please call 426-4357.

The CallManager Web interface allows you to:

1. Forward all calls to a different number

   Instead of using your CfwdALL soft key, you can click on this step from your PC and forward incoming calls on your phone to another extension.

2. Add/Update your Speed Dials

   Use this page to enter the phone numbers you want associated with each of your Speed Dial buttons. Once you’ve made all your changes make sure you press the Update button, so that the changes are reflected on your phone set.

   NOTE:

   1. For Campus numbers use a 5 digit number (example 64900)
   2. For Off-Campus local numbers use a 9 digit number (example 87602411)
   3. For Long Distance or Toll Free numbers use a 12 digit number (example 818005551212)
   
    
3. Configure your Cisco IP Phone Services
   Use this page to subscribe, unsubscribe and update IP Phone Services.
   1. To subscribe to a Service, select the service you would like to subscribe to from the drop down menu under Available services, and click Continue and then click Subscribe.
   2. To update (or unsubscribe from) a service to which you are already subscribed, click on the name of the service under Your Subscribed Services, and either click Update or Unsubscribe
   3. NOTE: the only services available under IP Phone Services are Corporate Directory and My Fast Dials
       
      1. Corporate Directory is a directory of all Cisco Phone sets across campus.
      2. My Fast Dials is a personal directory of frequently dialed numbers created using your personal address book.
   
    
4. Configure your Personal Address Book

   Use this page to add/update/delete numbers from your personal address book. You then can program a number from your personal address book, into a Fast Dial, which then can be retrieved from your phone set.

   1. You can search for someone in your personal address book by typing a name into the First Name/Last Name/ or Nick Name fields and pressing Search.
   2. You can add/update/delete your Fast Dials from this page by clicking Fast Dials.
       
      1. To add or update a Fast Dial, double click the Fast Dial you want to change. Choose a directory number from your Personal Address Book or enter a Directory number and click Insert or Update.
      2. To delete a Fast dial, check the box next to the Fast Dial you want to Delete and scroll to the bottom of the page. Click the Delete Selected button.
   3. You can add numbers into your personal address book by clicking Add a New Entry. After adding information select Insert.
   
    
5. Change the Message Waiting Lamp policy for your phone

   Use this page to set the Message Waiting Lamp behavior for each line on your phone. This policy ONLY effects the right light on the phone’s handset. The message waiting indicator on the phone’s display is always active for all lines:

   There are 3 options for the Message Waiting Lamp:

   1. “Use System Policy” follows the policy determined by your system administrator. Contact your phone system administrator if you are not sure what policy is used.
   2. “Always light” causes the lamp to light if there is a message waiting on this line of your phone.
   3. “Never light” causes the lamp to stay off even when you have messages waiting on this line. The message waiting indicator on your phone’s display still shows if you have messages on this line.
   
    
6. Change the Locale for this phone

   Use this page to select the User Locale for your phone set. The User Locale determines the language used on the phone’s display. A User Locale is optional; if you do not select one, the system defaults to English.

   To change it, select the language you want to have appear and select Update.

   
    
7. Change the Locale for these web pages

   Use this page to select the User Locale for your profile. The User Locale in your profile determines the language for these web pages. A User Locale is optional. If you do not select one, the system defaults to English.

   To change it, select the language you want to have appear and select Update.

   
    
8. Change your Password

   Use this page to change the password you use to logon to the Cisco CallManager Web site. Your password must be from 4 to 20 characters (no spaces or quotes). You must enter your current password to change it.

   To change your password, fill in the Current Password, New Password and Confirm Password fields and select Update.

   
    
9. Change your PIN

   Use this page to change the Personal Identification Number (PIN) you use to logon to Cisco IP Phone Services. Your PIN must be from 5 to 20 digits. You must enter your old PIN in order to change to the new PIN. Your Initial PIN number is set to 654321.

   1. To change your PIN, fill in the Current PIN, New PIN and Confirm PIN fields and select Update.
   2. NOTE: If you change your PIN number you MUST go back to the Configure your Cisco IP Phone Services screen and select My Fast Dials. Update your PIN on that screen in order to be able to access your Fast Dials from your phone set.
   
    
10. View the User Guide for your phone (Multi Line 7960 ONLY).

    This page gives you access to an online tutorial for the 7960 Cisco set